Shipping policy

Where we ship

We currently ship within Australia only. International shipping is something we plan to add, and we'll update this page when it's available.

Shipping costs

Shipping is free on every order, anywhere in Australia. There is no minimum spend, no threshold to reach and no surcharge at checkout.

Processing and dispatch

Orders are prepared for dispatch once payment clears. You'll receive a confirmation email with tracking as soon as your order leaves the warehouse, and you can follow it from there.

Delivery

LUMÈRE devices are made and dispatched by our manufacturing partner overseas, so your order ships internationally to reach you. We'll always give you tracking so you can see where your order is. Estimated delivery is 7–12 business days from dispatch. This is an estimate only, not a guarantee: every order is different, and timing can vary with customs processing, courier delays, your location and busy periods. Delivery times are estimates only and are subject to delay.

Lost, delayed or damaged in transit

If your tracking hasn't moved in 10 business days, or your device arrives damaged, contact us through our contact page with your order number and a photo. We'll replace it or refund you in full — you won't be asked to chase the carrier yourself.

Wrong address

If an order is returned to us because the address was incorrect, we'll re-send it once you confirm the correct address; re-delivery postage may apply. Please double-check your address at checkout.