Refund policy

Our 60-day money-back guarantee

We want LUMÈRE to earn its place in your evening. If it doesn't, you can return your device within 60 days of delivery for a full refund of the product price — no forms, no restocking fee, and no return interview.

How to start a return

Contact us through our contact page within 60 days of receiving your order, with your order number and a short note. We'll reply with return instructions within two business days.

Condition of returned items

Please return the device with its straps, eye protectors and charging cable. Normal use is completely fine — this is a try-it-properly guarantee, not a keep-it-in-the-box one.

Refunds

Once your return arrives with us, we process the refund to your original payment method within 5–10 business days. Your bank or card provider may take a little longer to show it.

Return shipping

For change-of-mind returns, return postage is the customer's responsibility.

Faulty or damaged on arrival — not limited to the 60-day window

If your device arrived faulty or damaged, we cover return shipping and will replace or refund it in full — just send a photo when you contact us. This applies whenever a fault is covered by your rights under the Australian Consumer Law, not only within the 60-day return period described above.

12-month replacement guarantee

Separately from the 60-day return window, every LUMÈRE device is covered by a 12-month replacement guarantee from the date of delivery. If it stops working through no fault of yours in that period, we replace it.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits given to you by our 60-day money-back guarantee and 12-month replacement guarantee above are in addition to these rights and remedies, not instead of them.

Questions? Contact us through our contact page and a real person will answer.